EE Top Up Guide For Pay As You Go Customers (2023)

Need to top up your new EE sim but don’t know how? No worries, we have put together this EE top up guide with tutorials for topping up online, over the phone and in-store. Simply choose the method most convenient for you, follow the steps and you will be surfing the web, making calls and texting pals before you can say “EE top up guide for Pay As You Go...”

EE Pay As You Go top up: What you need to know

EE Pay As You Go customers will have to periodically top up their mobile usage allowances when they run out of calls, texts and data or when their chosen Pay As You Go packages expire. When topping up, customers can select from a range of EE top up packs, each differing in usage allowance and price.

For more information about these packs, read on to the proceeding section. If you already know which package you would like, head over to the “How to top up EE sims” section of this guide and select a top up method tutorial to activate your package allowance now.

Would you prefer a contract plan?EE Pay As You Go top up processes are applicable only to Pay As You Go customers. If you would prefer a hassle-free, long-term, pay monthly contract, take a look at all the best pay monthly mobile deals on our mobile comparison page.

EE top up packs

EE top up packs fall under three categories: Everything packs, Talk packs, and Data packs. Each references the allowance feature that gets greater weighting in the pack. This should serve to guide your decision.

(Video) EE PAYG Help & How To: Ways To Top Up

For example, if you use more data than you do minutes or texts, you will be better off with the data pack; if you use more minutes than data and texts, you will get better value for money with a Talk pack; and if you use data, minutes and texts fairly equally, you will get the best use out of an Everything pack.

You can find further details, including price and usage allowances, for each pack below.

Everything pack

Pack priceDataCallsTexts
£5 for 30 days150MB100 minutes250 texts
£10 for 30 days1GB250 minutesUnlimited texts
£15 for 30 days2GB1000 minutesUnlimited texts
£20 for 30 days4GB1500 minutesUnlimited texts
£25 for 30 days8GB2000 minutesUnlimited texts
£30 for 30 days20GB3000 minutesUnlimited texts

*Any unused data will roll over to the following month. You can only make use of this roll over data if you top up your package before it expires.

Talk pack

Pack priceDataCallsTexts
£5 for 7 days10MB100 minutes200 texts
£10 for 30 days50MB5000 minutesUnlimited texts

Data pack

Pack priceDataCallsTexts
£10 for 30 days2GB100 minutesUnlimited texts
£15 for 30 days3GB500 minutesUnlimited texts
£20 for 30 days10GB750 minutesUnlimited texts
(Video) EE -- My Account -- Pack and add-ons -- Pay As You Go

*Any unused data will roll over to the following month. You can only make use of this roll over data if you top up your package before it expires.

Classic Pay As You Go

You may want to use your Pay As You Go Sim on a strictly pay-as-you-use basis - otherwise referred to as the classic Pay As You go model. To do so, top up without selecting any pack; this will revert your sim to the classic model.

Please be aware that your calls, texts and data usage will be charged on EE’s standard rates, meaning that you may not get the best value for money if you opt for this model in the long-term.

How to top up EE sims

Once you have chosen your preferred pack, you can begin the top up process. We have outlined five step-by-step EE top up tutorials in the sections below. Select the method most convenient for you and follow the instructions to complete your top up.

(Video) EE PAYG Help & How To: Recurring Top-Ups

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EE top up number: Call or text

Top up over the phone by calling the EE top up number or by texting your top up amount the EE top up text service. Please be aware that, for both, you will have to register a credit or debit card with the provider, which you can do through your My EE online account.

By phone call

  1. Call the automated top up service on 150 from your EE device. If you request to speak with an advisor, you may be charged 25p for your call.
  2. Select the top up option by keying in the corresponding number on your phone’s keypad.
  3. Go through the relevant security checks and follow the top up instructions to completion.

Note that if you are topping up through the automated top up service over the phone, you will need to register a four digit code which you will have to key in during future top ups.

By text

  1. Compose a text on your EE device directed to the number 150.
  2. In the body of your text, type in the letters CR followed by a space and:
    1. the last four digits of the debit or credit card you have registered with your My EE account;
    2. the top up amount you wish to purchase - minimum £5 and maximum £95.
  3. Your text should look something like this: CR 5678 15. Press send and await a confirmation text.

EE top up online

To perform an EE top up online, you will have to access your My EE online account on a web browser.

  1. Head to the My EE portal through the EE website by clicking on the “Login” text on the top right-hand corner of the site homepage.
  2. In the portal, enter the email address associated with your account and your password.
  3. Your account dashboard will display your remaining credit. Click on the yellow “TOP UP NOW” button below your credit amount.
  4. Select your top up amount and enter your payment details if you haven’t saved them to your account.

My EE top up app

The My EE top up app is a quick and efficient way of topping up online through a handheld mobile device. While customers can top up using the method in the previous section on a smartphone or tablet browser, we recommend using the app for a streamlined experience.

(Video) Call EE / T-Mobile Customer Services For Free, On Pay as you Go. (No Nonsense "How-To" Guide)

  1. Download the app on the Google Play Store or App Store if you haven’t done so yet.
  2. If this is the first time you are using the app, you will have to sign in to your My EE account using the email address associated with your account and your password. You will be asked to set a four-digit pin, which you can use to access your account on the app in the future.
  3. Your account dashboard on the app will display your remaining PAYG credit. Click on the yellow “TOP UP” button below your credit amount.
  4. Select your top up amount and enter your payment details if you haven’t saved them to your account.

EE top up card

You may have received an E top up card with your Pay As You Go sim through which you can top up in over 100,000 shops across the UK.

  1. You must register your E top up card with your device before you can top up. To do this, text ETU followed by your top up card’s 13 digit number to 150.
  2. Locate your nearest Payzone, Paypoint or Epay store.
  3. Purchase credit at the store using your E top up card - minimum £5 and maximum £50. You will receive a confirmation text when your top up has gone through.

EE top up voucher

Pay As You Go customers can purchase EE top up vouchers at any EE, Payzone, Paypoint or Epay store throughout the UK.

  1. Locate your nearest EE, Payzone, Paypoint or Epay store.
  2. Purchase an EE top up voucher in-store by requesting one with the amount you would like to top up. You will receive a receipt with a 16 digit voucher code.
  3. From any device - it doesn’t have to be your EE device - text VO followed by a space and the 16 digit voucher code to 150.
  4. Your text should look like this: VO 9876543212345678. If successful you will receive a top up confirmation text.

EE quick top up

Did you know you can set up automatic top ups through EE’s “card payments” service? Card payments takes a set amount - the amount required to top up your chosen Pay As You Go pack - from your EE registered credit or debit card when your pack is due to expire, thus renewing it automatically.

You can set up card payment through your My EE account, by calling 150 from your EE device, or by texting ALL PACKS to 150. Please note that you will have to register a payment card with your EE account in order to activate card payments by phone or text.

EE top up FAQs

  1. Can I top up someone else’s EE phone?

    Yes you can. If you would like to top up someone else’s EE phone through your device, you can use the Fast Payments feature in your My EE account, or you can purchase an EE top up voucher in any EE, Payzone, Paypoint or Epay store for a friend and activate it from your device.

  2. How do I check my balance on EE pay as you go?

    To check your Pay As You Go credit balance, simply log into your My EE account through a web browser or via the My EE app. Your account dashboard will display your remaining credit. Alternatively, if you do not have access to your My EE account, you can check your balance by texting BALANCE to 150.

    (Video) how to top up EE pay as you go using a voucher

FAQs

How often do I need to top up pay as you go EE? ›

Top up credit on EE will never expire so long as you use some of it at least every 270 days. Packs, which you buy with top-up, are bundles of data, minutes and texts you buy with your top-up – these will always expire in 30 days.

How does EE pay as you go work? ›

Your Subscription Pack will last for up to 30 days, depending on the type you've chosen, and will automatically renew after this time if monthly card payments are set up or as long as you have enough credit. You can call/text 150 to swap between packs at any time.

How do I top up someone elses phone on EE? ›

You can also top up someone else's phone online.
...
Text the following details to 150 from your EE phone:
  1. the letters CR.
  2. the last four digits of your registered credit or debit card number.
  3. the amount you want to top up (between £5 and £95)
  4. e.g to top up £10 with card ending in 1234 text CR 1234 10.

What do I get for 10 pound top up on EE? ›

£10 Pack: 500 minutes, unlimited texts & 5GB data. £15 Pack: Unlimited minutes, unlimited texts & 15GB data.

How long does credit last on EE pay as you go? ›

If you haven't used your phone for any chargeable activity for 179 days then your account will go into hibernation and any credit will be removed.

Do I have to top up every month on pay as you go? ›

If you choose a traditional Pay As You Go plan, there's no need to top-up your phone every month. You'll just need to keep your SIM card active. This normally means using it for a chargeable activity at least once every 180 days.

Is EE stopping pay as you go? ›

EE Community. Account. Pay as you go. Is classic pay as you go still available to new customers.

How do I top up my pay as you go SIM? ›

By text
  1. Top up over the phone on 2345 free from your Vodafone Pay as you go mobile.
  2. To top up again, text TOPUP to 2345 with the amount you want to add and the last four digits of your payment card (for example, text TOPUP 10 1234 to add £10 using a card ending in 1234)

How do I check my pay as you go balance EE? ›

To check your remaining allowances and credit, including minutes, texts and data, on your pay monthly, pay as you go or Flex plan account: log in to My EE. text BALANCE to 150 for free from your EE phone.

How can I top up someone else's phone? ›

How to top up someone's call credit online
  1. Go to the mobile top up page and see all the providers on offer.
  2. Select the right provider.
  3. Enter your email address, or the email address of the person whose phone you are topping up.
  4. You'll receive an email filled with the instructions and your top up code. ...
  5. You're done!

Can I top up someone else's pay as you go phone? ›

Yes you can. If you would like to top up someone else's EE phone through your device, you can use the Fast Payments feature in your My EE account, or you can purchase an EE top up voucher in any EE, Payzone, Paypoint or Epay store for a friend and activate it from your device.

How do I put credit on my phone? ›

Depending on your provider, you can top-up your mobile phone at most Post Offices, Payzone retailers and major supermarkets. You can also top-up at most ATMs. To top-up at Post Office, Payzone store or a Supermarket, you will have to purchase E-voucher or swipe your E- top-up card supplied by your mobile Network.

How do I activate a 10 pack on EE? ›

If you are a new EE customer, your pack will start as soon as you make a call, send a text or use data. If you are an existing customer and would like to start your next pack early, text NOW to 150.

How long will 100GB data last? ›

A 100GB data plan will allow you to browse the internet for around 1200 hours, to stream 20,000 songs or to watch 200 hours of standard-definition video. Nowadays, the key difference between mobile phone price plans is how many gigabytes of data it comes with.

How do I buy more data? ›

Check your mobile plan and buy mobile data on Android
  1. Open your settings app.
  2. Tap Google. Mobile data plan. To check your plan: At the top, see your current data plan status. To buy more data: Under 'Buy data', tap the offer that you want. Then tap Buy.

What is the minimum you can top up on EE? ›

Overview of Minimum Top-Up & Available Top-Up Methods
Pay As You Go NetworkMinimum Top-UpAvailable Top-Up Methods
By Text
ASDA Mobile£1
EE£5
giffgaff£10
9 more rows
13 Mar 2016

What happens if you don't use your pay as you go phone? ›

If your Pay As You Go SIM card isn't used for a certain amount of time, your credit will expire and your account will be closed. Pay As You Go mobile phone tariffs are often ideal for people who only use their mobile phone from time to time.

How long does a pay as you go top up last? ›

Top up credit does not expire, it's the SIM you need to keep active with regular chargeable activity or top up, it is recommended this is done every 90 days.

Is pay-as-you-go being phased out? ›

Virgin Mobile to axe pay-as-you-go services from 2022 - what it means for its 123,000 customers. Virgin Mobile is to close down its pay-as-you-go (PAYG) services from January 2022 in a move that impacts 123,000 customers. Here's what it means for your plan, mobile number, and unused credit.

Is pay-as-you-go better than pay monthly? ›

Pay monthly phone contract

Compared to a pay-as-you-go deal, you'll get a generous amount of data, calls and texts. Plus, many networks like to throw in perks and rewards with a phone contract. If you can't stomach the cost of buying a handset outright, a pay monthly phone contract is your best bet.

What happens if you don't top up your phone? ›

If you don't top up, your phone will still receive calls and texts, but you won't be able to make calls or send texts until you top up.

Is there a pay as you go SIM that doesn't expire UK? ›

Vodafone offers 99% population coverage on their 2G, 3G and 4G networks. You can top-up from £5 each time and your credit will never expire provided your SIM card remains active (you'll need to use it for a chargeable activity at least once every 180 days).

Is 5G available on EE pay as you go? ›

Yes, you can buy a data add-on if you run out of data. If you're on a 5G ready plan, any data add-ons you buy will give you access to 5G speeds. To buy a data add-on: go to add-on.ee.co.uk.

How do I buy data on EE pay as you go? ›

To buy data add-ons: log in to My EE and go to Menu > Add-ons. or text ADD DATA to 150.

How do I check the balance on my phone? ›

How to check your balance - YouTube

How do I check my balance? ›

6 Easy Steps to Check Your Bank Balance
  1. Log In Online. You can check your account balance online anytime—and much more. ...
  2. Mobile Apps and Text Messages. Mobile phones, tablets, and other devices make it easy to check on accounts from just about anywhere. ...
  3. Use an ATM. ...
  4. Call the Bank. ...
  5. Set Up Alerts. ...
  6. Talk to a Teller.
26 May 2022

Can you top up Pay As You Go online? ›

Online. you can top-up as a guest for one-off payments. you can set up an account, so you'll be able to make one-off, regular and automatic top-ups using a credit/debit card, PayPal or your bank details.

What happens if you don't top up your phone EE? ›

If you text STOP PACK to 150 your account will revert to traditional PAYG, so you don't need a pack. You need to make a chargeable call or text every 60 days or your number goes into hibernation. To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

Can I give my SIM card to someone else? ›

If the phone is from the SAME network as the SIM then yes. If not then the phone must be network unlocked meaning that the phone accepts any SIM.

What is mobile topup? ›

Mobile top-ups are also called mobile airtime or recharge.

It's a simple way to send phone credit to your family or friend's prepaid mobile phone so they can call, send messages, or surf the Internet depending on their phone company's options. You may also know it as top-up, minutes, recharge, refill, load or airtime!

How do I top up with a voucher? ›

Download the Mobile App for your Apple or Android device and from within the Top-Up menu then select Voucher, enter the voucher number and your credit will apply. Go to the Self Serve website and after you register you can login with your phone number and password, from the top-up menu add your voucher.

Where can I top up my phone? ›

Just pop into any Post Office branch – you can top up your phone in two ways: E Top-ups: buy instant top-ups using a top up swipe card that's linked to your mobile phone (check with your mobile provider for more details)

How many GB data do I need? ›

Even 1GB will be cutting it close, so for some breathing room we'd generally suggest at least 2GB. Meanwhile, if you're using mobile data much of the day, every day, or using data intensive things like video streaming and tethering regularly, you'll probably want at least 30GB – and even that might not be enough.

Do you have to top up to activate SIM? ›

If you have an eSIM, then you'll need to scan the QR code in your eSIM pack to activate it. New Pay As You Go customers need to insert their SIM and then top up in order to use it. If you're an existing customer and need to activate a new SIM, the process is simple.

How do I activate My EE pay as you go? ›

Activate pay as you go 4GEE WiFi
  1. insert the SIM into your 4GEE WiFi device.
  2. connect to the browser – you can do this by connecting a laptop or tablet to your 4GEE WiFi or by turning on 4G on your device.
  3. once connected, select Register.
  4. register your details, then select Activate.

How do I start a new EE pack? ›

You already have a Pack, but if you would still like to start another one straight away, please text ALL PACKS to 150, buy a pack with your credit and then text NOW to 150.

How do I activate My EE plan? ›

Here's what to do when you get sent a new SIM:
  1. pop the SIM into your device.
  2. activate your new SIM. you only need to do this if you've upgraded and been sent a new SIM, or ordered a new one because your old one no longer fitted your device.
  3. wait for a signal and the EE symbol to appear on your screen.

How many GB is unlimited data EE? ›

Yes, if you're on a unlimited plan you can gift up to 100GB of data or 120GB if you're on a 5G smart handset plan. This will be the first 100/120GB and any data usage will reduce your giftable allowance.

How much data does the average person use 2022 monthly? ›

Monthly household broadband consumption 2010 to 2022

The monthly average of data consumed by internet users in the same period was 513.8 GB, or over half a terabyte.

How many hours does it take to use 1GB of data? ›

A 1GB data plan will allow you to browse the internet for around 12 hours, to stream 200 songs or to watch 2 hours of standard-definition video. Nowadays, the key difference between mobile phone price plans is how many gigabytes of data it comes with.

What happens when I run out of data EE? ›

If you run out, we'll text you a link to top up your data. You can also buy a data add-on any time you need it. To buy over the phone, call Customer Service on 150 from your EE phone or 07953 966 250 from any other phone.

Can I buy more data for my phone? ›

Depending on your carrier, you could be able to buy mobile data through your Settings app on your phone. Your carrier sets the prices and choices. You use your regular payment method with your carrier.

How much does 1GB of data cost UK? ›

Meanwhile the cheapest country is India ($0.09 per GB) and the most expensive came out as Saint Helena ($52.50 per GB). NOTE: At the time of this study the USD to UK exchange rate was $1.24 to £1 (e.g. $1.39 = £1.12 in the table).
...
UK Ranks 59th Out of 228 Countries for Price of 1GB Mobile Data.
Rank1
CountryIndia
Avg. Price of 1GB $0.09
Cheapest 1GB $0.02
118 more columns
6 May 2020

Is pay as you go being phased out? ›

Virgin Mobile to axe pay-as-you-go services from 2022 - what it means for its 123,000 customers. Virgin Mobile is to close down its pay-as-you-go (PAYG) services from January 2022 in a move that impacts 123,000 customers. Here's what it means for your plan, mobile number, and unused credit.

Is EE stopping pay as you go? ›

EE Community. Account. Pay as you go. Is classic pay as you go still available to new customers.

How do I check my pay as you go balance EE? ›

To check your remaining allowances and credit, including minutes, texts and data, on your pay monthly, pay as you go or Flex plan account: log in to My EE. text BALANCE to 150 for free from your EE phone.

How do I check my pay as you go balance? ›

How To: Check your Pay As You Go balance - YouTube

How do I keep pay as you go active? ›

How to keep your number active. To stop your Pay as you go number being disconnected, you need to use it once every 180 days. This must be for a chargeable activity – like sending a text or making a call.

What happens if you don't top up your phone EE? ›

If you don't use your device for 90 days, we'll suspend your recurring top-up until you use your device again. If you don't use your device at least once every 180 days, it will be disconnected: your number and any credit on your account will be stopped.

How do I top up my pay as you go SIM? ›

By text
  1. Top up over the phone on 2345 free from your Vodafone Pay as you go mobile.
  2. To top up again, text TOPUP to 2345 with the amount you want to add and the last four digits of your payment card (for example, text TOPUP 10 1234 to add £10 using a card ending in 1234)

Is there a pay as you go SIM that doesn't expire UK? ›

Vodafone offers 99% population coverage on their 2G, 3G and 4G networks. You can top-up from £5 each time and your credit will never expire provided your SIM card remains active (you'll need to use it for a chargeable activity at least once every 180 days).

How much is a 100GB of data? ›

A 100GB data plan will allow you to browse the internet for around 1200 hours, to stream 20,000 songs or to watch 200 hours of standard-definition video. Nowadays, the key difference between mobile phone price plans is how many gigabytes of data it comes with.

Is 5G available on EE pay as you go? ›

Yes, you can buy a data add-on if you run out of data. If you're on a 5G ready plan, any data add-ons you buy will give you access to 5G speeds. To buy a data add-on: go to add-on.ee.co.uk.

How do I top up my mobile phone? ›

How Do I Top-Up My Mobile Phone Online? To top-up your mobile phone online, visit the website of your network provider and follow the instructions on the screen. To top-up online, you will need a credit or debit card for payment.

How do I buy data on EE pay as you go? ›

To buy data add-ons: log in to My EE and go to Menu > Add-ons. or text ADD DATA to 150.

How do you check how much money you have left on your phone? ›

How to check your balance - YouTube

How many GB data do I need? ›

Even 1GB will be cutting it close, so for some breathing room we'd generally suggest at least 2GB. Meanwhile, if you're using mobile data much of the day, every day, or using data intensive things like video streaming and tethering regularly, you'll probably want at least 30GB – and even that might not be enough.

Why is my phone credit disappearing? ›

This is one of the biggest culprits! Data hungry apps that run in the background, chewing up your data plan! Data hungry apps include apps like: Facebook, Instagram, Spotify, Twitter and YouTube. Even though you are not actively using those apps, these apps use data – called background data.

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