An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution.
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On-demand attended and unattended plans for IT support and help desk needs.
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Plan Comparison
| SOS | SOS + 10 | SOS Unlimited | Enterprise | |
|---|---|---|---|---|
| # unattended computers per license | — | 10 | Unlimited | Configurable |
| High-performance | ||||
| Robust security | ||||
| Attended access with session code | ||||
| Attended support for iOS and Android devices* | ||||
| Session reboot and reconnect | ||||
| Elevate to admin | ||||
| Custom branding of SOS app | ||||
| PSA ticketing and ITSM integration** | ||||
| Two technicians in one support session | ||||
| Can be combined with Business Access or Remote Support subscription | ||||
| Chat | ||||
| In-session voice call | ||||
| File transfer (including copy-and-paste and drag-and-drop) | ||||
| Session recording | ||||
| Multi-to-multi monitor | ||||
| Share screen via web link | ||||
| User role and access management | ||||
| User and computer grouping | ||||
| Bitdefender Antivirus add-on | ||||
| SSO / SAML integration | ||||
| Unattended Android access | ||||
| End-user remote access licensing | ||||
| Endpoint monitoring and management | ||||
| Advanced service desk workflow | ||||
| Enterprise integrations (ServiceNow) | ||||
- # unattended computers per license: —
- High-performance
- Robust security
- Attended access with session code
- Attended support for iOS and Android devices*
- Session reboot and reconnect
- Elevate to admin
- Custom branding of SOS app
- PSA ticketing and ITSM integration**
- Two technicians in one support session
- Can be combined with Business Access or Remote Support subscription
- Chat
- In-session voice call
- File transfer (including copy-and-paste and drag-and-drop)
- Session recording
- Multi-to-multi monitor
- Share screen via web link
- User role and access management
- User and computer grouping
- Bitdefender Antivirus add-on
- SSO / SAML integration
- Unattended Android access
- End-user remote access licensing
- Endpoint monitoring and management
- Advanced service desk workflow
- Enterprise integrations (ServiceNow)
Start Your Subscription
Start Free TrialSOS
$17/month
Billed annually at $199/per concurrent technician
Simple attended support for unlimited devices
Comprehensive platform support including iOS and Android
Concurrent technician licensing
Compatible with Business Access and Remote Support subscription
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SOS+10
$19/month
Billed annually at $219/per concurrent technician
Support 10 unattended managed computers per technician license
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BEST VALUE
SOS Unlimited
$34/month
Billed annually at $399/per concurrent technician
Support unlimited unattended managed computers
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Top Features
Simple Attended Access with Session Code
Ad-hoc support is as easy as a 9-digit session code. When you need to support someone on any device, they simply run the SOS app and provide you with their code. Remotely access and control Windows, Mac, and Android devices such as Samsung, LG, and Lenovo and other Android 8.0+ devices like Google Pixel, OnePlus, HTC, Huawei, OPPO, Sony, and ZTE. iOS(11 or later) and Android(5 or later) phones and tablets support view-only support sessions.
Chat
Chat with the user at the remote computer while in a session or outside a session.
Integration with Ticketing and ITSM
Splashtop SOS integrates with leading PSA ticketing and ITSM solutions, includingFreshservice, Freshdesk, Zendesk, Spiceworks Help Desk, Jira, andMicrosoft Teams. Improve issue resolution time by launching a remote support session within your support ticket.
Elevate to Admin
When accessing a Windows standard user session, you can elevate the session privilege to admin to interact with UAC, perform admin level operations, and support reboot and reconnect.
Custom Branding
Emphasize your brand! Generate a customized SOS app with your own logo and branding for your customers download.Learn more.
Two Technicians in One Support Session
2 technicians can connect and collaborate on the same support session (requires a multi-license subscription).
Voice Call
Make your support sessions more efficient with in-session voice call. This offers users an additional way to communicate during remote support sessions. Similar to VoIP (Voice over Internet Protocol), users on both ends of the remote session can communicate by talking to each other.
From Our Happy Customers
I have used TeamViewer and LogMeIn for remote support for years. Then Splashtop came along and it’s faster and cheaper. Simple UI, very efficient, and GREAT CUSTOMER SUPPORT!
Nick Kapinakis - Integrated Intellinet Quality Systems
From Our Happy Customers
I started using it since Splashtop was included with my Atera MSP solution and was amazed by the quality of the product and connections. It made sense to dump my much more expensive TeamViewer subscription for Splashtop SOS. It does everything I need without breaking the bank. Some of my colleagues have been on Splashtop for years and love it too.
Todd Lincoln - Principal, TML Consulting
From Our Happy Customers
Splashtop SOS is easy for support people and supported users alike. Simple to install, intuitive UI. Super fast screen rendering in my experience, compared to AnyDesk and TeamViewer.
Alan Adler - Owner, Standout Designs
From Our Happy Customers
Splashtop SOS provides everything we need in an on-demand support application. It’s easy to use for our customers and the price can’t be beat. Highly recommend!
Colin Pearce - Founder, Inderly
From Our Happy Customers
Having used others; LogMeIn, TeamViewer, etc.; I have found Splashtop to be the fastest and most reliable. The people being supported also find the support software some of the easiest to use and it just works.
Michael Tott - Fore Computers
From Our Happy Customers
I have to say I am extremely impressed with the Splashtop product line. This is by far the best value in remote support/remote access. I am loving the simplicity/reliability, and my clients are loving it as well. Outstanding product.
Steven Levin - Imagine Networks
From Our Happy Customers
I have used TeamViewer and LogMeIn for remote support for years. Then Splashtop came along and it’s faster and cheaper. Simple UI, very efficient, and GREAT CUSTOMER SUPPORT!
Nick Kapinakis - Integrated Intellinet Quality Systems
From Our Happy Customers
I started using it since Splashtop was included with my Atera MSP solution and was amazed by the quality of the product and connections. It made sense to dump my much more expensive TeamViewer subscription for Splashtop SOS. It does everything I need without breaking the bank. Some of my colleagues have been on Splashtop for years and love it too.
Todd Lincoln - Principal, TML Consulting
Security Is Our Priority
Secure Infrastructure
Splashtop's cloud infrastructure is hosted on AWS and provides a secure networking and computing environment. We adopt industry best practices in our development, deployment, and production environments with 24x7 intrusion detection and defense mechanisms enforced. Learn more about how we keep your computers, users, and data safe.
Advanced Security Features
Splashtop solutions are built to give IT full control oversecuringremote access for today's distributed workforce. Security features include two-factor authentication, single-sign on integration, endpoint MFA, blank screen, idle session timeout, remote connection notification, full session audit logging, and more. All remote sessions are protected with TLS and 256-bit AES encryption. Learn more aboutSplashtop’s security features.
Standards and Compliance
Splashtop is GDPR and SOC 2 compliant. Splashtop solutions are designed to support organizations in meeting their HIPAA, FERPA, PCI, and other industry compliance requirements.
Data and session privacy: Splashtop does not process, store, or have access to any of our users' computers or applications and data accessed during a remote session.
Learn more about Splashtop's security and compliance.
FAQs
What is a technician/user?
SOS is licensed on a concurrent user basis. For each technician/user license you purchase, you can have up to 10 users on your account and any one of those users may use SOS on one device at a time to run remote access sessions. With two licenses, two users (out of 20) can use SOS from one device each.
What is attended vs. unattended support?
Attended support is access to a remote computer or mobile device while the user is present, after they run the access app and give you a 9-digit access code. Unattended support is anytime access where you install a streamer agent on the remote Windows, Mac, and Linux computers, so you can access it at any time, even if the user isn’t present.
How many computers or devices can I access at once?
From your computer, you can simultaneously access up to 10 computers and devices at a time. From the Splashtop App on mobile devices or Chrome browser, you can access one computer/device at a time.
Can two people access a remote computer at the same time?
Yes, with the unattended support feature ofSOS+10or SOS Unlimited. (Requires two user licenses)
Where can I download Splashtop?
Install the Splashtop Business Appon the Windows, Mac, Chromebook, iOS, and Android devices you want to remote from.
Instruct your end-user to go to the SOS app download link (as displayed in your Splashtop app) to download run the SOS app and generate their session code.
How can I upgrade or add to an existing subscription?
In your my.splashtop.com web console, click your name in the upper right corner, and selectSubscriptions.
Do you offer monthly subscriptions?
Our subscriptions are all billed yearly so we can offer the lowest prices.
Resources
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Buy NowFAQs
Can my boss see what Im doing on Splashtop? ›
No, Splashtop does not monitor your web traffic while remotely accessing a work computer. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person.
How do I fix Splashtop not connecting? ›Make sure your device is connected to the Internet, and proxy settings are configured properly on your machine's network settings and/or in the Splashtop software settings. If there is a firewall or anti-virus enabled on your device, make sure the following Splashtop processes are not blocked: SRManager.exe.
What is Splashtop software used for? ›Splashtop is a remote desktop application that allows users to remotely access their Windows, Mac, and Linux computers from any Windows, Mac, iOS, Android, and Chromebook device. During a remote desktop connection, Splashtop works by showing you the screen of the remote computer in real-time.
Can Splashtop wake a sleeping computer? ›With Splashtop's remote wake-on-LAN feature, you can remotely wake up your Windows or Mac computer as long as another computer on the same network is awake. You can wake Windows computers from powered-off, sleep, and hibernation states, and Mac computers from a sleep state.
How do you tell if you're being monitored at work? ›- You're Secretly Planning to Quit & Your Boss Already Knows. ...
- You're Called Out for a Conversation You Thought Was Private. ...
- Your Boss Knows What You Did This Weekend Before You Tell Him. ...
- There's Some Suspicious Software on Your Devices.
Can my employer search my desk, office, or locker? What about my computer? Employers can usually search an employee's workspace, including their desk, office, or lockers. The workspace technically belongs to the employer, and courts have found that employees do not have an expectation of privacy in these areas.
Can I use Splashtop without internet? ›Splashtop detects if both devices are local or not and will automatically attempt a local connection if available. This will save on internet bandwidth usage and provide you better performance as communications are all local. However, for PCI compliance, you may want to disable the local connection option.
How do I improve my Splashtop connection? ›- Enable "Reduce display quality when network is slow" ...
- Enable "Show solid color background on remote computer desktop" ...
- Reduce frames per a second (FPS) - details.
- Use lower resolution for remote display - details.
Thankfully, there is a simple solution. Splashtop is the best VPN alternative, allowing employees to access their work stations securely, with speed and stability.
What does splashtop track? ›You'll see the IP addresses of the two devices involved, start and end times, the duration of the session, the devices used, and the user involved. You'll also see if the remote connection was local or remote (the devices were on the same network or different ones).
Can my employer see my online activity? ›
The short answer to this question is — yes. Your employer can indeed see your browsing history through remote employee monitoring software. You should assume that your employer checks your browsing history regularly. Unfortunately, erasing your browsing history doesn't change anything.
Can my boss see my activity? ›As a general rule, if you're using your employer's equipment while on your employer's network, your employer has the right to monitor everything you do, whether you're working remotely or in the workplace. Because your employer is providing the communications technology, they have the right to track your activities.
Can employers track your activity? ›There are numerous ways employers can track workers' productivity. If you are using a work laptop or are connected to your company's virtual private network, your employer has the ability to monitor nearly everything you do.