The 12 Best Chatbot Examples for Businesses - Social Media Marketing & Management Dashboard (2022)

Looking for chatbot examples for your business? Business use cases range from automating your customer service to helping customers further along the sales funnel. We’ve got you covered with the top chatbots 2022 has to offer.

We’ve compiled a list of the best chatbot examples, categorized by use case. You’ll see the three best chatbot examples in customer service, sales, marketing, and conversational AI. Take a look below and get inspired on how to use this technology to your advantage.

Table of Contents

Customer service chatbot examples

Sales chatbot examples

Marketing chatbot examples

Conversational AI chatbot examples

Bonus: Learn how to sell more products on social media with our free Social Commerce 101 guide. Delight your customers and improve conversion rates.

The 12 best chatbot examples of 2022

Are you thinking about adding chatbots to your business but not sure how you’ll use them? Then you’re in the right place. Below, we’ve highlighted 12 chatbot examples and how they can help with business needs.

If you’re wondering why you should incorporate chatbots into your business head here.

No matter what your needs are, there’s bound to be a chatbot that can help. Need help managing customer service? There’s a chatbot for that. Looking for a way to increase sales? You guessed it. There’s a chatbot for that, too.

In fact, there are chatbot platforms to help with just about every business need imaginable. And the best part is that they’re available 24/7, so your digital strategy is always on. So whether you’re looking for a way to streamline your operations or simply want a little extra help, we’ve compiled a list of the best chatbots 2022 has to offer.

This isn’t your typical best-of list, either. You can see exactly how these bots can assist with your customer service, sales, and marketing.

Read up on chatbot examples categorized by real-life use case below.

Customer service chatbot examples

Chatbots are the secret weapon of successful customer service use cases.

(Video) How to Use a Chatbot for Your Business (Guide)

By giving customers the option to talk to a chatbot instead of a human, businesses can:

  • Reduce their hiring costs and let employees deal with larger, more complex problems.
  • Free your team up to complete meaningful, fulfilling tasks. This can help to increase employee happiness and productivity at work.

But, chatbots have the added benefit of making your customers feel heard immediately. Improving your response rates helps to sell more products and ensure happy customers. It is one surefire way to elevate your customer experience.

Customer service chatbots can handle a large volume of requests without getting overwhelmed. This makes them ideal for answering FAQs at any time of the day or night. And you can incorporate chatbots to help with customer service even on social media.

Plus, they’re often a one-time cost commitment. You don’t have to pay an employee a salary to take care of something a machine will do for you.

Here are three of the best customer service chatbot examples we’ve come across in 2022.

1. Slush’s customer service automation

Slush used JennyBot, a customer service chatbot, for a 20,000 person event in Helsinki. JennyBot was available on Slush’s website and mobile app. It:

  • automated of 67% of customer service chats,
  • answered frequently asked questions
  • freed up event staff from repetitive tasks

Slush ended up with 55% more conversations than the year prior.

Source: GetJenny

2. Bestseller’s need for customer service in bulk

Bestseller is the best retail chatbot example for customer service in bulk.

Under Bestseller’s corporate umbrella falls fashion brands like Jack & Jones, Vera Moda, and ONLY. As a result, the company counts 17,000 employees globally, with stores in over 40 countries. On top of a large number of stores, Bestseller has a broad customer base spread across brands. They experience a massive volume of customer inquiries across websites and social channels.

This varied, rampant communication called for an automated solution that would allow for customer requests to be resolved 24/7. Bestseller turned to Heyday to use conversational AI to handle their influx of customer requests. They built a multilingual custom solution that could respond in English or French across Bestseller’s Canada e-commerce website and the company’s Facebook Messenger channel.

Bestseller’s custom messenger chatbot solution freed their team up for other, more human-centric tasks. And it served to give their audience what they wanted: timely answers to FAQs.

Source: Heyday

Get a Free Heyday Demo

3. HLC’s UX-centered site upgrades

HLC is a leading bicycle parts distributor. They wanted to create a frictionless experience for their site visitors. One that glides like a well-oiled bicycle. A huge part of that was to improve their customer support system.

HLC had 1,000 customers logging in daily, and their entire catalog was available online. They needed to automate FAQs to better serve their audience. This had the added benefit of giving their internal team some much-needed relief. They chose Acquire Live Chat to act as an FAQ chatbot on their site.

HLC’s results were:

  • close to a 100% live chat response rate
  • they found it easier to onboard new hires
  • they gained better operational visibility into business and product issues

Source: Acquire Case Study

Sales chatbot examples

Sales teams and chatbots go together like PB and J.

Chatbots can take care of administrative tasks like:

  • appointment booking
  • following up
  • qualifying leads

They can guide folks down the sales funnel with product suggestions or service recommendations. Then, sales teams can come in with a personal, human touch to seal the deal.

Chatbots also enable customers to text directly to nearby stores from Google Maps. This makes it easy for customers to find and contact your business, which can lead to more sales opportunities.

(Video) Top 10 chatbot marketing strategies you should use in your business

Omni channel chat is another great sales use case for chatbots. Chatbots can connect with customers through multiple channels, such as Facebook Messenger, SMS, and live chat. This provides a more convenient and efficient way for customers to contact your business.

Let’s take a look at three of the top sales chatbots for 2022.

4. Lemonade’s friendly guide through the sales funnel

Lemonade’s Maya brings personality to this insurance chatbot example. She speaks to users with a warm voice from a smiling avatar, which is in line with Lemonade’s brand. Even her name, Maya, has a friendly, feminine vibe to it.

Maya guides users in filling out the forms necessary to obtain an insurance policy quote and upsells them as she does. This website chatbot example shows how to effectively and easily lead users down the sales funnel.

Source: Lemonade

5. The Dufresne Group’s innovative online sales tactic

The furniture industry came to an interesting crossroads due to the pandemic. On the one hand, people were forced to work from home, which led to a spike in furniture sales. On the other, in the furniture industry, an in-person experience is a deciding factor in the sales process. The furniture industry had an interesting puzzle to solve.

The Dufresne Group, a premier Canadian home furnishing retailer, didn’t want to miss out on the sales opportunity. But, they needed to somehow bring the in-person experience into peoples’ homes, remotely.

The solution started in a roundabout manner. Previously, Norman Alegria, Director of Guest Care at the Dufresne Group, shifted in-person repair assessments to a video chat model (called Acquire Video Chat) in order to save time and money. Then, once the pandemic hit, Alegria realized they could take this technology further.

Alegria expanded the Acquire license to be company-wide. They launched a live chat and chatbots on the website’s home landing page. Almost immediately, the lead generation kicked off as they had 100 chats of all new sales leads.

The bots capture contact information from leads. Then the sales team can follow up with live chat and video product walkthroughs. The results speak for themselves; they clocked 1,000 sales conversations in the first two weeks.

Source: Acquire White Paper

6. Decathlon UK nurturing sales opportunities

Decathlon UK saw a surge in customer requests following the COVID-19 disruption. People turned to them to order at-home sporting goods as a result of gyms and fitness centers closing.

Decathlon UK ramped up their use of Heyday, expanding into tools to increase the services they offered via Facebook Messenger. They implemented a feature allowing “customer care agents to curate personalized shopping carts for customers and share with them via DM, giving a personal touch to the e-commerce experience.”

The personalized shopping cart feature, alongside their automated product suggestions and customer care services, helped to nurture sales.

Source: Decathlon UK on Messenger

The 12 Best Chatbot Examples for Businesses - Social Media Marketing & Management Dashboard (8)

Bonus: Learn how to sell more products on social media with our free Social Commerce 101 guide. Delight your customers and improve conversion rates.

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Marketing chatbot examples

Chatbots are quickly becoming popular as a marketing tool. It’s no wonder why: chatbots offer a unique way to interact with customers that can be both personal and convenient.

(Video) Best Chatbot For Facebook 2022 - Much More Than Just Another Chatbot

For example, chatbots can be used to:

  • promote special offers or experiences
  • answer questions about products or services
  • provide customer support

Best of all, chatbots are available 24/7. This means they can interact with customers during the buying, and crucially, the discovery process.

During the buying and discovery process, your customers want to feel connected to your brand. It’s crucial that customers are emotionally engaged with your brand. When they are, they’re more likely to recommend you to their friends, buy your products, and are less likely to be price-averse.

Chatbots can play a role in that connection by providing a great customer experience. This is especially when you choose one with good marketing capabilities.

Here are three of the top (and most fun!) marketing chatbot examples.

7. Domino’s promotional PR stunt

Domino’s launched a dating bot to help UK Tinder users find their perfect match. Users could swipe right on “Dom Juan,” and the love-struck bot would send over cheesy chat-up lines that are guaranteed winners. Tell me you wouldn’t love it if someone messaged you, “I pepper-only have eyes for you” and “you’ve stolen a pizza my heart.”

Looking for someone who wants a pizza you this #ValentinesDay? Speak to me, Dom Juan, Domino's chat-up bot on @Tinder – get swiping & I'll feed you the cheesiest, most doughmantic chat-up lines I know. #OfficialFoodOf Tasty Chat-Up Lines pic.twitter.com/tzNC30JN9U

— Domino's Pizza UK (@Dominos_UK) February 14, 2018

Dom Juan was successful, too. News outlets across the world picked up on the PR stunt, spreading awareness and solidifying Domino’s brand personality as the off-beat joker it is. VCCP London was in charge of the stunt and reported: “a 35x return on advertising spend and an increase of 10% from the previous year’s sales.”

Domino’s was no stranger to the chatbot game. They’ve long promoted ordering online through their website but introduced online ordering to social media platforms through a wildly successful social bot.

8. Mountain Dew’s promotional engagement campaign

Mountain Dew took their marketing strategy to the next level through chatbots. The self-proclaimed “unofficial fuel of gamers” connected with its customer base through advocacy and engagement.

The energy drink brand teamed up with Twitch, the world’s leading live streaming platform, and Origin PC for their “Rig Up” campaign. DEWBot was introduced to fans during the eight-week-long series via Twitch.

During the series, the Mountain Dew Twitch Studio streamed videos of top gaming hosts and professionals playing games. DEWbot pushed out polls so that viewers could weigh in on what components make a good rig for them, like an input device or graphics card (GPU). It also hosted live updates from the show, with winners crowned in real-time.

Dewbot ended up winning a Shorty Award for their engagement rate. With results like a 550% increase in in-stream conversation, it’s no surprise they came out on top.

Source: Shorty Awards

9. ATTITUDE’s warmth in the discovery phase

Marketing is about more than just PR stunts; often, it’s your day-to-day customer interactions that can build your brand equity. ATTITUDE shows us a chatbot assistant example that works to improve the company’s overall digital marketing presence.

During the pandemic, ATTITUDE’s eCommerce site saw a spike in traffic and conversions. They consequently saw a rise in customer service requests. Not wanting to rely on impersonal email communication, ATTITUDE met with Heyday to create an “engaging and enjoyable conversational experience for web and Facebook page visitors.” The solution was a custom-built bot.

In the first month of operation, ATTITUDE noted that 98% of eCommerce customers reported their AI experience as “excellent.” This positive sentiment spills over into customers’ attitudes about ATTITUDE. The bot has a warm, welcoming tone, and its use of emojis is a friendly, conversational touch. The success of the chatbot fed into the company’s overall digital marketing success.

Source: ATTITUDE

Conversational AI chatbot examples

Not all chatbots are created equal.

Chatbots that use scripted language follow a predetermined flow of conversation rules. They can’t deviate, so variations of speech can confuse them.

Other chatbots, however, use natural language processing to produce conversational AI. These chatbots can converse with humans like humans. Their machine-learning skills mean their constantly evolving the way they communicate to better connect with people.

(Video) SocialNowa Chatbot Dashboard Overview

Fun fact, did you know that chatbot is actually short for chatterbot? It makes sense that those chatterbots that can better chat with human beings are top-tier when it comes to this technology. As human beings, we rank being understood pretty high. There’s nothing more frustrating than getting consistent error codes with chatbots, so choosing a chatbot that will understand your audience is crucial.

Here are three impressive conversational AI chatbot examples.

10. Babylon Health

Babylon Health’s symptom checker is a truly impressive use of how an AI chatbot can further healthcare. Doctors, engineers, and scientists developed the AI. It uses machine learning and natural language processing to communicate organically.

The chatbot interprets the symptoms you enter. Then, identifies related risk factors, potential causes, and possible next steps.

This has the potential to save healthcare workers and patients tons of time, either spent waiting or diagnosing. But, what we’re most excited about is how this can stop us from self-diagnosing on WebMD. ‘Cause, that’s a deep dark hole we’ve all fallen down.

Source: Babylon

11. DeSerres’ conversational AI chatbot use

Like many, DeSerres experienced a spike in eCommerce sales due to stay-home orders during the pandemic. This spike resulted in a comparable spike in customer service requests. To handle the volume, DeSerres opted for a customer service chatbot using conversational AI.

Within weeks of introducing Heyday, thousands of customer inquiries were automated on the DeSerres website, Facebook Messenger, Google Business Messages, and email channels. Communication was not only automated and centralized but DeSerres’ brand voice was guaranteed to be consistent and cohesive across all channels, thanks to the AI’s natural language processing.

Roxane Saulnier, Marketing Director for DeSerres, mentioned that DeSerres had some reservations at first, but those were soon put to rest. “At first, we had concerns that the experience with a chatbot would be a bit ‘robotic’ for our customers,” she said. “But what set our minds at ease was all the tests we did with Heyday. We really worked on the user experience together, and after trying the product ourselves, we were sure it would be a great fit for us.”

With Heyday, the proof is in the results. The chatbot handled over 108,000 conversations. It saw a 90% automation rate for engaged conversations from November 2021 to March 2022.

Source: Heyday

12. L’Oréal’s HR workload reduction strategy

L’Oréal was receiving a million plus job applications annually. That’s a huge volume of candidates for an HR team to qualify. L’Oréal’s chief digital officer Niilesh Bhoite employed Mya, an AI chatbot with natural language processing skills.

The results showed Mya engaging with 92% of candidates in an efficient manner. Bhoite reported a “near 100% satisfaction rate” and claimed they had “received great feedback from our applicants. Many commented on how easy and personal the experience felt.”

Mya engaged candidates naturally, asking necessary qualifying questions like “Are you available at the internship start date and throughout the entire internship period?” Using a chatbot to qualify applicants results in a bias-free screening process.

Source: Brandinside.asia

Engage with shoppers on social media and turn customer conversations into sales with Heyday, our dedicated conversational AI chatbot for social commerce retailers. Deliver 5-star customer experiences — at scale.

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The 12 Best Chatbot Examples for Businesses - Social Media Marketing & Management Dashboard (14)

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FAQs

Which is an example of a chatbot in industry? ›

Mya: HR Chatbot

Mya is an example of an AI chatbot recruiting assistant. It uses NLP and machine learning to automate recruiting processes. This type of chatbot automation is a must-have for all big companies. Especially the ones that receive more than a million job applications every year.

What is the best AI chatbot? ›

Top AI Chatbots 2022
  • Zendesk Answer Bot. Zendesk's suite of customer support tools and platforms can be bolstered by its Answer Bot. ...
  • Tidio. One of the most enticing aspects of Tidio is its no-code development feature. ...
  • Qualified. ...
  • Netomi. ...
  • MobileMonkey. ...
  • ManyChat.
22 Sept 2022

Which is the best chatbot? ›

  • The Best Chatbots of 2022.
  • HubSpot Chatbot Builder.
  • Intercom.
  • Drift.
  • Salesforce Einstein.
  • WP-Chatbot.
  • LivePerson.
  • Genesys DX.

What is the best free chatbot? ›

Top 10 Free Chatbots Software in 2022
  • Intercom.
  • Tidio.
  • Zendesk Support Suite.
  • Drift.
  • MobileMonkey.
  • Landbot.
  • Birdeye.
  • Botmaker.

What makes chatbot successful? ›

When you're building a chatbot or virtual assistant, the quality of the conversation should be the most important consideration. A chatbot should adopt features and characteristics that deliver a high-caliber conversational experience.

How do you make an effective chatbot? ›

  1. Use a chatbot-making platform. ...
  2. Define your goals and expectations. ...
  3. Give your chatbot a unique name. ...
  4. Approach your customers with your bot. ...
  5. Create a natural conversation flow. ...
  6. Start small and simple. ...
  7. Evaluate and optimize your bot regularly. ...
  8. Unveil one feature at a time.
26 Apr 2017

What is chatbot in digital marketing? ›

What is chatbot marketing? Chatbot marketing is a marketing technique that employs computer programs to automate interactions with prospects and customers, either on your website or in your app, for the purpose of generating sales.

What companies use chatbot? ›

Chatbot companies/platforms
Vendor NameLocationPlatform Capabilities*
IBM Watson AssistantUSANLP Engine
Meya.aiCanadaChatbot Platform
ManyChatUSAChatbot Platform
Microsoft Bot FrameworkUSANLP Engine
23 more rows
13 Sept 2022

What's an example of a bot? ›

More recent examples of chatbots include virtual assistants, such as Amazon's Alexa, Apple's Siri and Google Assistant. Social bots. These bots, often considered opinion bots, influence discussions with users on social media platforms.

What are smart chatbots? ›

2. Smart chatbots. AI-enabled smart chatbots are designed to simulate near-human interactions with customers. They can have free-flowing conversations and understand intent, language, and sentiment. These chatbots require programming to help it understand the context of interactions.

What type of chatbot is currently implemented? ›

Rule-based chatbots vs Artificial intelligence chatbots

Rule-based chatbots became very popular after Facebook launched its Messenger platform where chatbots performed automated customer support for businesses. They are also called “button-based” or “menu-based” chatbots (usually seen in automated phone menus).

What is the difference between chatbot and AI? ›

Conversational AI is all about the tools and programming that allow a computer to mimic and carry out conversational experiences with people. A chatbot is a program that can (but doesn't always) use conversational AI. It's the program that communicates with people.

What is the smartest AI in the world? ›

Lucid.AI is the world's largest and most complete general knowledge base and common-sense reasoning engine.

What is best example of conversational AI? ›

Some examples of conversational AI are chatbots and virtual assistants like Alexa, Siri, Google Assistant, Cortana, etc. These assistants understand natural language and user-intent to offer personalized responses.

How can I make my chatbot smarter? ›

User modelling, machine learning, and natural language understanding modules can help achieve better conversations and avoid expectations mismatch. Leveraging neural networks, deep learning, Machine Learning (ML) algorithms and human supervisors ensure the AI chatbot becomes a good learner.

Is Siri a chatbot? ›

Yes! Technologies like Siri, Alexa and Google Assistant that are ubiquitous in every household today are excellent examples of conversational AI. These conversational AI bots are more advanced than regular chatbots that are programmed with answers to certain questions.

Is Alexa a chatbot? ›

Alexa is formally a chatbot.

What is a customer service chatbot? ›

A customer service chatbot uses artificial intelligence (AI), machine learning, and natural language understanding (NLU) to mimic human speech. Businesses have been steadily adopting chatbots and incorporating them into their service models to answer customer questions and automate routine tasks.

Are chatbots really effective? ›

Used as a targeted tool, chatbots can increase engagement up to 90% and sales by 67%.

How can chatbots improve customer service? ›

Your business can offer 24/7 customer support

If your team is unavailable, a chatbot can step in to answer questions and provide links to resources. But if they can't help, the bot can indicate your available hours to say when a human will be in touch.

What is the easiest chatbot builder to use? ›

Chatfuel is a simple, drag-and-drop chatbot builder for creating Instagram and Facebook Messenger bots. What makes this one of the best chatbot builders is its simplicity. You can create simple FAQs bots within minutes, using this platform.

What is the best AI companion? ›

Meet My AI Friend: Top Apps for Virtual Companionship
  • Replika. One of Replika's Avatars. ...
  • Elomia. The app projects itself as an 'emotional health assistant'. ...
  • Mitsuku. Mitsuku is one of the smart 'talking' AI assistants. ...
  • Cleverbot.
6 Oct 2020

How do I choose a chatbot name? ›

Quick Tips for Picking a Chatbot Name

Keep it simple: Avoid lengthy names that sound more like a sentence than a name. Short and simple names are also easier to remember. And, they're easy to read. Pronounceable: Names that are easy to say will also make your customer feel more comfortable.

Should you name your chatbot? ›

While a chatbot is, in simple words, a sophisticated computer program, naming it serves a very important purpose. Giving your bot a name enables your customers to feel more at ease with using it. Technical terms such as customer support assistant, virtual assistant, etc., sound quite mechanical and unrelatable.

How do you come up with a bot name? ›

How to Name a Bot and Give It a Cute Name
  1. Decide on Your Chatbot's Role.
  2. Give Your Bot Personality.
  3. Choose Between a Human, Robot, or Symbol Name.
  4. Fit Your Chatbot with a Relevant Script.
  5. Focus on Making Your Bot Work.
  6. Avoid Confusion with Your Good Bot Name.
  7. Keep the Bot Name Brand Relevant.
13 Dec 2021

What are the key features of a chatbot? ›

Top 10 must-have chatbot features
  • Easy customization.
  • Quick chatbot training.
  • Easy omni-channel deployment.
  • Integration with 3rd-party apps.
  • Interactive flow builder.
  • Multilingual capabilities.
  • Easy live chat.
  • Security & privacy.
6 Sept 2022

How long does it take to build a chatbot? ›

Implementing a chatbot takes 4 to 12 weeks, depending on the bot's scope, the time required to build your knowledge base and its technical complexity.

What is a chatbot describe the process of how do you build a chatbot? ›

A chatbot is a dedicated software developed to communicate with humans in a natural way. Most chatbots integrate with different messaging applications to develop a link with the end-users. Though, some chatbots also function as standalone apps. Most businesses build a chatbot for managing customers and online visitors.

How do you make a chatbot in Excel? ›

How ChatBot + Microsoft Excel Integrations Work
  1. Step 1: Authenticate ChatBot and Microsoft Excel.
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
  3. Step 3: Choose a resulting action from the other app.
  4. Step 4: Select the data you want to send from one app to the other.
  5. That's it!

How do you make a chatbot app? ›

Step by Step Implementation
  1. Step 1: Create a New Project.
  2. Step 2: Add the below dependency in your build.gradle file.
  3. Step 3: Adding permissions to the internet in the AndroidManifest.xml file.
  4. Step 4: Working with the activity_main.xml file.
  5. Step 5: Creating a Modal class for storing our messages.
14 Dec 2021

What is rule based chatbot? ›

A rule-based chatbot uses a tree-like flow instead of AI to help guests with their queries. This means that the chatbot will guide the guest with follow-up questions to eventually get to the correct resolution. The structures and answers are all pre-defined so that you are in control of the conversation.

How are chatbots used in business? ›

Chatbots can automate sales tasks for you. They can help lead your customers through the sales funnel, even processing payments. Chatbots can also qualify leads for your agents. They'll take them through an automated process, eventually pulling out quality prospects for your agents to nurture.

How chatbot works step by step? ›

Put simply, chatbots follow three simple steps: understand, act and respond. In the first step, the chatbot processes what the user sends. Then, it acts according to a series of algorithms that interpret what the user said. And finally, it picks from a series of appropriate responses.

How do you use chatbots marketing? ›

Chatbot Marketing Tips
  1. Find out the FAQs of your business.
  2. Build specific conversation tunnels.
  3. Test your chatbots.
  4. Make your bot stand out.
  5. Ask permission for sharing news.
  6. Ask for data.
  7. Promote your chatbot.
22 Aug 2022

How many different types of bots are there? ›

There are two types of bots: good bots and bad bots. Both attempt to access web resources (pages, web applications, APIs, etc.) or perform other typical web activities of a human user, but they do so for different purposes.

How many chatbots are there? ›

Key Chatbot Statistics

23% of customer service companies are currently using AI chatbots. 80% of people have interacted with a chatbot at some point. There are more than 300,000 chatbots in operation on Facebook Messenger alone. Online retail stores have the highest rates of chatbot acceptance.

What is an example of a bot? ›

Examples of bots

Instant messenger apps such as Facebook Messenger, WhatsApp, and Slack. Chatbots such as Google Assistant and Siri. The World Health Organization built a bot on WhatsApp to share public information related to the coronavirus pandemic.

Is Alexa a chatbot? ›

Alexa is formally a chatbot.

What is the main purpose of a bot? ›

Bots are normally used to automate certain tasks, meaning they can run without specific instructions from humans. An organization or individual can use a bot to replace a repetitive task that a human would otherwise have to perform. Bots are also much faster at these tasks than humans.

Why chatbots are the future? ›

Why chatbots are the future of market research? Chatbots make it possible to customize survey questions according to respondents' responses to previous questions. They can also send encouraging messages to help ensure that respondents complete the survey.

Where are chatbots used the most? ›

Online retail has the greatest customer-acceptance of chatbots. 34% of online retail store customers accept AI chatbots, more so than in any other industry.

How do companies use chatbots? ›

Unlike basic button bots, conversational AI chatbots are smart virtual assistants that enable automated conversations and can engage in very human-like conversations via text or voice. For instance, conversational AI bots can: take food orders in a restaurant. answer frequently asked questions 24/7.

What is the best AI chatbot? ›

Top AI Chatbots 2022
  • Zendesk Answer Bot. Zendesk's suite of customer support tools and platforms can be bolstered by its Answer Bot. ...
  • Tidio. One of the most enticing aspects of Tidio is its no-code development feature. ...
  • Qualified. ...
  • Netomi. ...
  • MobileMonkey. ...
  • ManyChat.
22 Sept 2022

What is the best free chatbot? ›

Top 10 Free Chatbots Software in 2022
  • Intercom.
  • Tidio.
  • Zendesk Support Suite.
  • Drift.
  • MobileMonkey.
  • Landbot.
  • Birdeye.
  • Botmaker.

What makes a good chatbot? ›

A great chatbot will be able to suggest and recommend products and services for a user based on current or previous interactions. This helps shoehorn more customer issues into upsells automatically, without involving an agent.

Is Siri a chatbot? ›

Yes! Technologies like Siri, Alexa and Google Assistant that are ubiquitous in every household today are excellent examples of conversational AI. These conversational AI bots are more advanced than regular chatbots that are programmed with answers to certain questions.

What was the first chatbot? ›

The first chatbot ever was developed by MIT professor Joseph Weizenbaum in the 1960s. It was called ELIZA.

Is Google Assistant is a chatbot? ›

Google Assistant is a virtual assistant that can engage in two-way conversations. Initially it appeared only on the Google Home smart speaker but is now available on Android devices as well an iOS application. To create a bot on Google Assistant one has to use the 'Actions by Google' developer platform.

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